Privacy policy

Privacy Policy

This Privacy Policy explains how GardenCorner collects, uses and protects your personal information when you visit our website, place an order, contact us, or otherwise interact with us.

Business details

GardenCorner 60 Rue François 1er, 75008 Paris, France

Email: info@gardencorner.co.uk

Phone: +44 7397 938111

SIRET: 99208176000017

NAF/APE code: 4791A — Distance selling via general catalogue RCS: Paris 992 081 760

Legal form: Micro-enterprise

1. Personal information we collect

When you visit our website, place an order, contact us, sign up to receive marketing emails, or use our services, we may collect the following personal information:

your name
billing and shipping address
email address
phone number
payment and transaction details
order history
communications you send to us
technical information such as your IP address, browser type, device information, and browsing behaviour on our website

We may also collect information through cookies and similar technologies.

2. How we use your personal information

We use your personal information to:

process and fulfil your orders
arrange delivery and provide customer support
process payments and prevent fraudulent transactions
communicate with you about your order or enquiry
manage returns, refunds and complaints
improve our website, products and services
comply with legal and regulatory obligations
send marketing communications where you have agreed to receive them, or where we are otherwise permitted to do so by law

3. Marketing communications

If you choose to receive marketing emails from us, we may send you updates about new products, offers and store news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at info@gardencorner.co.uk.

We do not send marketing emails or text messages where consent is required unless we have the appropriate permission or another lawful basis permitted by law.

4. Lawful bases for processing

Depending on the circumstances, we process your personal information because:

it is necessary to perform our contract with you, such as fulfilling your order
it is necessary for our legitimate interests, such as improving our services, preventing fraud, and operating our business
it is necessary to comply with legal obligations
you have given your consent, for example for certain marketing or cookie preferences

5. Sharing your personal information

We only share your personal information where necessary. This may include sharing with:

Shopify, which provides our ecommerce platform
payment providers and payment processors
delivery and logistics partners
IT, website, analytics and security providers
professional advisers, where necessary
legal or regulatory authorities, where required by law

Shopify hosts our online store and processes customer data on our behalf so that we can operate our business and provide our services.

6. International transfers

Some of the service providers we use may process personal information outside your country. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

7. Data retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, comply with legal, tax, accounting and regulatory obligations, resolve disputes, and enforce our agreements.

When we no longer need your information, we will securely delete it or anonymise it where appropriate.

8. Cookies and similar technologies

Our website uses cookies and similar technologies to help the site function properly, remember your preferences, improve performance, understand how visitors use the site, and support marketing activities where permitted.

Some cookies are essential for the website to operate. Others, such as analytics or advertising cookies, may only be used where you have given consent, where required by law.

You can manage your cookie preferences through our cookie banner or your browser settings.

9. Payment information

Payments on our store are processed through secure third-party payment providers. We do not store your full payment card details on our own systems.

Payment providers process payment information in accordance with their own privacy and security practices and applicable legal requirements.

10. Your rights

Depending on the laws that apply to you, you may have the right to:

request access to the personal information we hold about you
request correction of inaccurate or incomplete information
request deletion of your personal information
request restriction of processing
object to certain types of processing
request transfer of your personal information where applicable
withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@gardencorner.co.uk.

We may need to verify your identity before responding to your request.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first at info@gardencorner.co.ukand we will do our best to resolve the issue.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your country of residence. In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL) — www.cnil.fr. In the United Kingdom, this is the Information Commissioner's Office (ICO) — www.ico.org.uk.

12. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. Third-party links

Our website may contain links to third-party websites or services. If you follow a link to another website, their privacy practices will apply instead of ours. We recommend reviewing their privacy policies before providing any personal information.

14. Children

Our website is not intended for children, and we do not knowingly collect personal information from children.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. Any updates will be posted on this page with immediate effect unless otherwise stated.